Política de reembolso
Fetaorr sincerely suggests every respected customer read the following regulations carefully before purchase:
LOCAL WAREHOUSE
8 Ng Fong Street, RM 32 11/F Lee Ka Industrial Building, San Po Kong, Kowloon, Hong Kong
THE REFUND, RETURN & REPAIRS DEPARTMENT :
Email: fetaorr@gmail.com
Phone Number: 400 9959 890
LIFETIME TECHNICAL SUPPORT
Reliable, helpful, and flexible, Fetaorr offers service support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.
7 DAY DEAD ON ARRIVAL (DOA) GUARANTEE
If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Fetaorr.
Special Notes:
1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 10MB for the Support Center, please send larger attachments to fetaorr@gmail.com
2. After Fetaorr has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example, if the return shipping fee is 60 USD, Fetaorr will refund the same amount of 60 USD to the customer. If our technical team determines the item is not DOA, Fetaorr will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
3. Product returns must be via one of Fetaorr's approved shipping methods; our Support Center can provide you with further details.
About return
If you would like to return your item(s), please contact us by sending a message to fetaorr@gmail.com. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your fetaorr item(s) back for a refund.
Unless the return is made due to a faulty or incorrectly shipped product, you will be liable for the shipping and any applicable customs/duty fees returning the item(s). If you are returning your fetaorr item(s) due to a defect, functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping-related expenses including customs. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support on the item(s).
Returned merchandise must be in its original packaging, and placed in a shipping box (TIP: You can return your item(s) in the same, specifically sized shipping box you have received them in). Attach the label to the sealed box and make sure to clearly mark the RMA code you have received from us outside on the box. Do not forget to cover or peel off any existing shipping labels on the box – we do not want the delivery guys to be confused!
If you are returning your item(s) with the return shipping label provided by fetaorr, you may drop off your return at any authorized shipping location, but please do not drop your return off at a dropbox. To find the package info, please visit 17track.com. We strongly advise that if you are returning your fetaorr item(s) with a carrier of your choice that you use a traceable shipping method. Please note that fetaorr cannot be held accountable for returns made that have not reached our Returns Department or returns made without RMA codes.
Depending on your location in relation to our facilities, it may take up to 10 business days for your return to reach the fetaorr Returns Department. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days (business days exclude Saturday and Sundays). Please note that depending on your credit card company, it may take an additional 5-10 business days after your credit is applied for it to post to your account.
ONE YEAR REPAIR WARRANTY
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customer's responsibility in such cases.
WARRANTY EXEMPTIONS AND NOTES
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
HOW TO REQUEST A WARRANTY
If your item has an issue, please first submit a ticket to our Support Center
Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Fetaorr will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
1. All Fetaorr products are strictly quality controlled prior to dispatch.
2. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our Support Center within 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
3. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Fetaorr or any of our promotional channels are exempt from our Warranty and Returns policy.
