Q：How Do I Track My Order?
A：Once you've placed your order, our products typically ship out within 1-5 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.
Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible!
If you're having trouble with your tracking information, please don't hesitate to reach out to our customer experience team by emailing firstname.lastname@example.org.
Q：Do You Ship Abroad? Where Do You Ship Your Products?
A：Our team is working on bringing the Fetaorr experience to even more countries for our international customers! Our products can be shipped worldwide, and some products are in stock in the United States. We will arrange the fastest delivery service for you according to the inventory situation and your receiving address.
For the latest updates, we'd suggest you sign up for our newsletter and start following our social media accounts so you can be the first to know when we start shipping to your country.
Any questions, please contact email@example.com.
Q：How Do I Start A Return Or Exchange?
A：If you are dissatisfied with our products or have any faults in the products within 30 days, please contact us at firstname.lastname@example.org, we are happy to troubleshoot for you or initiate the return process. Once the return or exchange is confirmed, we will send you a return label. You only need to send the product to our warehouse, and we will help you process the refund or replace the new product.
Q: I Forget To Add A Promo Code. What Should I Do?
A: Please Don't worry! We are happy to solve the problem for you. First, please provide your order number, and contact our customer experience team at email@example.com. As friendly notice, we can only apply the promotional code once per order.
Q：Do I Need To Pay Tax On My Order?
A：Taxes is determined according to the local laws of the receiving address, and we do not collect taxes and fees from customers.
You can see the exact sales tax on your order after entering your address information on the checkout page.